Marshall Manor award My InnerView
Marshall Manor Bronze Award Commitment to Quality
Marshall Manor Bronze Award Commitment to Quality

My Innerview


My InnerView programs sponsored by the National Research Corporation help improve quality in all long and short-term care settings; including Skilled Nursing Homes, Assisted Living Facilities, and Independent Living Communities. The National Research Corporation is focused on empowering customer-centric healthcare across the continuum. As long term-care providers such as Marshall Manor continue to broaden our offerings and align with hospitals and health systems for plan of care transition partnerships, My InnerView verifies proactive leadership by the provider in quality measurement and improvement.


Marshall Manor is the recipient of the 2010-2011, 2012-2013,  2014-2015, and 2016 Excellence in Action award from My Innerview. These awards recognize and verify our superior commitment to Skilled Nursing workforce satisfaction within our facility.

Bronze – Commitment to Quality


The American Health Care Association/National Quality Award Program provides a pathway for providers of long term and post-acute care services to journey towards performance excellence. The program is based on the core values and criteria of the Baldrige Performance Excellence Program.


Marshall Manor Nursing and Rehabilitation Center is winner of the 2010 Bronze Award – Commitment to Quality. The goal of meeting the criteria for this award is to provide our facility with tools and resources needed for continuous performance improvement in all phases of care. Through the Bronze criteria, based on the organizational profile section of the Baldrige Health Care Criteria for Performance Excellence, Marshal Manor was able to effectively assess our organization’s mission, vision, and key factors that lead to success.

2015 “Alabama’s Best Practices”

Sponsored by the Alabama Nursing Home Association, the Alabama’s Best Practices Conference is a one-day event filled with opportunities for nursing homes to learn from one another. It allows nursing homes throughout the state of Alabama to not only come up with new ideas for improvement in their facilities but to share what works and what doesn’t with other facilities.


A best practice is any intervention a nursing home has developed which improves residents’ lives or living conditions. It can be drawn from any care area of residents’ lives, and is directed toward quality of life. Efforts that enhance excellence and innovation in resident care, single facility or multi-facility initiatives that may involve residents and staff as well as the civic, religious, and regulatory communities are all included in the spirit of what is considered a Best Practice.


To be selected as one of the presenters in this innovative long-term care program is a great honor. Winners are chosen by a 14 member Professional Review Panel. Eight finalists give their presentations and share information on what has worked for them through experience.


Marshall Manor was one of the eight finalists to present at the 2015 Alabama’s Best Practices Conference and a winner of the 2015 Best Practices Award. Our best practice was a program called “Memory Lane” that is geared towards helping residents with memory and communication challenges to rediscover past memories along with the feeling and experience of communication.